RETURN POLICY
Last updated September 13, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
JJA Watches
Attn: Returns
RMA #
62 The Walronds
Tiverton, Devon EX16 5EE
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging.
- Returns that are soiled, damaged or altered will not be accepted and may be sent back to the customer.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
